User Account and Subscription

---

Subscriptions and Credits System

Ludo.ai's subscription plans are designed to fit a range of creative needs, from individuals to full studios. The platform uses a credit system that varies by plan:

• Indie Plan: This plan provides a monthly allowance of 250 credits that can be used for all generative features on the platform.
• Pro & Studio Plans: These plans offer a hybrid model. They include unlimited credits for core ideation, development, and asset generation. For more resource-intensive features, they provide a specific allotment of 1000 credits per month per user.

Unused credits automatically roll over to the next month, so you never lose the credits you've paid for. This allows you to save up for larger projects or resource-intensive tasks without worrying about your credits expiring at the end of each billing cycle. However, if you cancel your subscription, any remaining credits will expire at the end of your final billing period.

Pausing your subscription keeps your credits safe: they don't expire and remain available to use, though they won't renew while paused. Since unlimited generations are a benefit of an active subscription, all features use credits during a pause, including the ones that are unlimited on Pro and Studio plans. Credit top-ups are also unavailable while paused. Resuming your subscription restores everything immediately.

The table below provides a detailed breakdown of the credit cost for each action. The columns for the Indie and Pro plans show the approximate number of monthly uses available on each tier.

Concept Development

Action	Description	Credits	Indie	Pro/Studio
Import Game Concept	Import Game Concept	1	250	Unlimited
Generate Concept Element	Generate Concept Element	0.5	500	Unlimited
Generate Playable Iteration	Generate Playable Iteration	5	50	200
Concept Content Suggestion	Concept Content Suggestion	1	250	Unlimited
Get Guide Content	Get Guide Content	0.5	500	Unlimited

Brainstorming

Action	Description	Credits	Indie	Pro/Studio
Generate Game Idea	Generate Game Idea	1	250	Unlimited
Chat Assistant Message	0.5 credits + 0.5 credits per attached asset (images, 3D assets, game ideas)	0.5	500	Unlimited

Asset Creation

Action	Description	Credits	Indie	Pro/Studio
Generate Image	0.5 credits per image generated	0.5	500	Unlimited
Generate Image With Inpainting	Generate Image With Inpainting	1	250	Unlimited
Generate 3d Model Texture	Generate 3d Model Texture	2	125	500
Generate 3d Model	Generate 3d Model	3	83	333
Optimize 3d Model	Optimize 3d Model	1	250	1,000
Rig 3d Model	Rig 3d Model	1	250	1,000
Animate 3d Model	0.2 credits for 4 variants -- 80% off for a limited time	0.2	1,250	5,000
Animate 3d Preset	Animate 3d Preset	0.2	1,250	5,000
Generate Video	Cost varies by model and duration (credits/second × duration)	1.3 – 30	up to 192	up to 769
Generate Audio For Sprites	Generate Audio For Sprites	3	83	333
Generate Audio For Videos	Generate Audio For Videos	3	83	333
Generate Audio Music	Generate Audio Music	3	83	333
Generate Audio Transform	Generate Audio Transform	3	83	333
Generate Audio Sfx	Generate Audio Sfx	2	125	500
Generate Audio Speech	Generate Audio Speech	1	250	1,000
Animate Sprite	Cost varies by model and duration (credits/second × duration)	4 – 15	up to 62	up to 250
Transfer Sprite Motion	Cost varies by model and duration (credits/second × duration)	4 – 16	up to 62	up to 250
Edit Spritesheet	Cost varies by model and duration (credits/second × duration)	4 – 15	up to 62	up to 250
New View Spritesheet	Cost varies by model and duration (credits/second × duration)	9 – 15	up to 27	up to 111
References To Video	Cost varies by model and duration (credits/second × duration)	1.5 – 60	up to 166	up to 666
Video Edit	Cost varies by model and duration (credits/second × duration)	2 – 30	up to 125	up to 500
Upscale Video	0.2 credits per second of video	1	250	1,000
Fix Spritesheet	1 credit per second of animation	1	250	1,000

Per-Model Pricing

Video, sprite animation, and motion transfer are billed per-second based on the selected model and the seconds generated, never more than the requested duration.

Video Generation

Model	Description	Credits/s	Durations (s = credits)
Griffin	Fast cinematic videos in any style, with audio, 480p.	1.5	5s = 7.5, 6s = 9, 7s = 10.5, 8s = 12, 9s = 13.5, 10s = 15, 11s = 16.5, 12s = 18, 13s = 19.5, 14s = 21, 15s = 22.5
Griffin HD	Same as Griffin, but in 720p.	2	5s = 10, 6s = 12, 7s = 14, 8s = 16, 9s = 18, 10s = 20, 11s = 22, 12s = 24, 13s = 26, 14s = 28, 15s = 30
Blitz	Legacy model. It will be removed and is not recommended for new work.	1	2s = 2, 3s = 3, 4s = 4, 5s = 5, 6s = 6, 7s = 7, 8s = 8, 9s = 9, 10s = 10, 11s = 11, 12s = 12
Eagle	Legacy model. It will be removed and is not recommended for new work.	1.3	1s = 1.3, 2s = 2.6, 3s = 3.9, 4s = 5.2, 5s = 6.5, 6s = 7.8, 7s = 9.1, 8s = 10.4, 9s = 11.7, 10s = 13, 11s = 14.3, 12s = 15.6, 13s = 16.9, 14s = 18.2, 15s = 19.5
Eagle with Audio	Legacy model. It will be removed and is not recommended for new work.	1.8	1s = 1.8, 2s = 3.6, 3s = 5.4, 4s = 7.2, 5s = 9, 6s = 10.8, 7s = 12.6, 8s = 14.4, 9s = 16.2, 10s = 18, 11s = 19.8, 12s = 21.6, 13s = 23.4, 14s = 25.2, 15s = 27

Sprite Animation

Model	Description	Credits/s	Durations (s = credits)
Hydra	Most capable all-around model, generates audio.	3	3s = 9, 3.5s = 10.5, 4s = 12, 4.5s = 13.5, 5s = 15
Blitz	Legacy model. It will be removed and is not recommended for new work.	1.9	1.2s = 4, 1.5s = 4, 2s = 4, 2.5s = 4.8, 3s = 5.7, 3.5s = 6.7, 4s = 7.6
Eagle	Legacy model. It will be removed and is not recommended for new work.	2.6	1s = 4, 2s = 5.2, 3s = 7.8, 4s = 10.4
Eagle with Audio	Legacy model. It will be removed and is not recommended for new work.	3.1	1s = 4, 2s = 6.2, 3s = 9.3, 4s = 12.4
Forge	Sharper detail, simpler motion. Best for simple body shapes and short actions; may need a few tries.	1.5	1s = 4, 1.5s = 4, 2s = 4, 2.5s = 4, 3s = 4.5, 3.5s = 5.3, 4s = 6, 4.5s = 6.8, 5s = 7.5
Forge Pixel	Best for low-res pixel art animations	1.5	1s = 4, 1.5s = 4, 2s = 4, 2.5s = 4, 3s = 4.5, 3.5s = 5.3, 4s = 6, 4.5s = 6.8, 5s = 7.5

Motion Transfer

Model	Description	Credits/s	Durations (s = credits)
Hydra	Most capable all-around model, generates audio.	3	3s = 9, 3.5s = 10.5, 4s = 12, 4.5s = 13.5, 5s = 15
Forge	Sharper detail, simpler motion. Best for simple body shapes and short actions; may need a few tries.	2	1s = 4, 1.5s = 4, 2s = 4, 2.5s = 5, 3s = 6, 3.5s = 7, 4s = 8, 4.5s = 9, 5s = 10
Forge Pixel	Best for low-res pixel art animations	2	1s = 4, 1.5s = 4, 2s = 4, 2.5s = 5, 3s = 6, 3.5s = 7, 4s = 8, 4.5s = 9, 5s = 10
Tango	Legacy model. It will be removed and is not recommended for new work.	4	1s = 4, 1.5s = 6, 2s = 8, 2.5s = 10, 3s = 12, 3.5s = 14, 4s = 16

Spritesheet Editing

Model	Description	Credits/s	Durations (s = credits)
Hydra	Most capable all-around model, generates audio.	3	3s = 9, 3.5s = 10.5, 4s = 12, 4.5s = 13.5, 5s = 15
Forge	Sharper detail, simpler motion. Best for simple body shapes and short actions; may need a few tries.	2	1s = 4, 1.5s = 4, 2s = 4, 2.5s = 5, 3s = 6, 3.5s = 7, 4s = 8, 4.5s = 9, 5s = 10
Forge Pixel	Best for low-res pixel art animations	2	1s = 4, 1.5s = 4, 2s = 4, 2.5s = 5, 3s = 6, 3.5s = 7, 4s = 8, 4.5s = 9, 5s = 10

Spritesheet New View

Model	Description	Credits/s	Durations (s = credits)
Hydra	Most capable all-around model, generates audio.	3	3s = 9, 3.5s = 10.5, 4s = 12, 4.5s = 13.5, 5s = 15

References to Video

Model	Description	Credits/s	Durations (s = credits)
Griffin	Fast cinematic videos in any style, with audio, 480p.	2.5	5s = 12.5, 6s = 15, 7s = 17.5, 8s = 20, 9s = 22.5, 10s = 25, 11s = 27.5, 12s = 30, 13s = 32.5, 14s = 35, 15s = 37.5
Griffin HD	Same as Griffin, but in 720p.	4	5s = 20, 6s = 24, 7s = 28, 8s = 32, 9s = 36, 10s = 40, 11s = 44, 12s = 48, 13s = 52, 14s = 56, 15s = 60
Eagle	Legacy model. It will be removed and is not recommended for new work.	1.5	1s = 1.5, 2s = 3, 3s = 4.5, 4s = 6, 5s = 7.5, 6s = 9, 7s = 10.5, 8s = 12, 9s = 13.5, 10s = 15, 11s = 16.5, 12s = 18, 13s = 19.5, 14s = 21, 15s = 22.5
Eagle with Audio	Legacy model. It will be removed and is not recommended for new work.	2	1s = 2, 2s = 4, 3s = 6, 4s = 8, 5s = 10, 6s = 12, 7s = 14, 8s = 16, 9s = 18, 10s = 20, 11s = 22, 12s = 24, 13s = 26, 14s = 28, 15s = 30

Video Editing

Model	Description	Credits/s	Durations (s = credits)
Griffin HD	Same as Griffin, but in 720p.	2	5s = 10, 6s = 12, 7s = 14, 8s = 16, 9s = 18, 10s = 20, 11s = 22, 12s = 24, 13s = 26, 14s = 28, 15s = 30
Eagle	Legacy model. It will be removed and is not recommended for new work.	2	1s = 2, 2s = 4, 3s = 6, 4s = 8, 5s = 10, 6s = 12, 7s = 14, 8s = 16, 9s = 18, 10s = 20, 11s = 22, 12s = 24, 13s = 26, 14s = 28, 15s = 30

---

Account Creation and Management

To get started with Ludo.ai, create an account using your email address. You can then sign in with your password, with Google or Facebook, or with a magic link sent to your email.

Your account is managed from a window titled Account Settings, organized into six sections shown as tabs across the top of the window. Every entry in the user menu (your avatar at the top right) except Log Out opens its tab:

• Profile: Update your First Name, Last Name, Company Name and Email Address, set your Default Game Genre and Default Game Platform under App Preferences, and delete your account.
• Security: Manage how you sign in. This section holds a Change Password card and a Two-factor authentication card. Two-factor authentication is covered in full in the next section of this page.
• Billing: Manage your subscription and payment details. See the Billing and Invoices section below for what you can do there.
• Referrals: Your referral link and code, each with a copy button, and your referral stats: total referrals, how many subscribed, and the credits you earned.
• API: Create and revoke the API keys used by the Ludo CLI, the MCP server, the REST API and the Unity plugin. See the API & MCP page.
• Team: Your team's name and members, invitations, and the Slack integration. See Team Collaboration below.

Each section has an address of its own, so you can link straight to one: /account/profile, /account/security, /account/billing, /account/referrals, /account/api and /account/team.

Changing your password

Your password has its own form in the Change Password card under the Security tab, with its own Change Password button. Changing your password takes effect on its own; it is no longer part of a profile-wide save.

When you change your password, every other session on your account is signed out: other browsers, other computers, anywhere else you were logged in. The browser tab where you made the change stays signed in, so you can keep working. If you suspect someone else has access to your account, changing your password is the fastest way to close their session.

Email preferences

Every marketing email Ludo sends carries an Unsubscribe link in its footer, which is how you stop receiving them. Account and security emails, such as the two-factor notifications described below, are sent whatever your marketing preference, because they tell you about changes to your own account.

Deleting your account

Deleting your account lives at the bottom of the Profile tab, in the red-edged Delete Account band below the cards. Select Delete Account, then type I UNDERSTAND in the confirmation to enable its Delete Account button. This action cannot be reversed and removes all your data from the platform, so export anything you want to keep before you delete.

---

Two-Factor Authentication

Two-factor authentication adds a second step to your sign-in so a stolen password is not enough on its own. It is optional, and you turn it on yourself from the Security tab of Account Settings, in the Two-factor authentication card.

Ludo supports two kinds of second factor:

• Authenticator app: a six-digit code from a TOTP app such as Google Authenticator, 1Password or Authy. Any authenticator app that generates time-based codes works.
• Passkeys: your device's own unlock, such as Touch ID, Windows Hello, a security key, or a phone. You can register more than one passkey.

Two-factor authentication is on as soon as you have a confirmed authenticator app or at least one passkey. You can use either kind on its own, or both together. SMS and email codes are not supported.

Setting up an authenticator app

1. In the Security tab, find the Authenticator app row and select Set up.
2. A dialog titled Set up your authenticator app shows a QR code. Scan it with your authenticator app. If you cannot scan it, the same secret is shown as a key you can type in, with a Copy key button.
3. Enter the six-digit code from your app and press Turn on.
4. Your recovery codes appear. Save them before you close the dialog; see below.

Adding a passkey

1. In the Passkeys row, select Add passkey.
2. Name it first, in the Name this passkey dialog. Give it a name you will recognise later, such as "MacBook Touch ID" or "YubiKey". Names can be up to 64 characters.
3. Your browser or operating system then runs its own prompt to create the passkey.
4. If this is the first factor on your account, your recovery codes appear.

The passkey list shows each passkey's name, when it was added, and when it was last used, so you can tell your devices apart later.

Recovery codes

When you turn on your first factor, Ludo issues ten recovery codes. Each code signs you in once if you lose your authenticator app or passkey. The codes use an alphabet that leaves out easily confused letters, so what you write down is what you type back in.

They are shown exactly once. The dialog stays open until you press I've saved them, and it offers a Copy codes button and a Download button, which saves them as ludo-recovery-codes.txt. Store them somewhere safe that is not the device your other factors live on.

Over time:

• The Recovery codes row shows how many codes you have left, and warns you when you are running low.
• Regenerate codes replaces the whole set at once. The old codes stop working immediately; the confirmation says so before it happens.
• Adding a second factor does not issue new codes. If you add a passkey to an account that already has an authenticator app, your existing codes still apply, and the screen says so. Nothing has gone wrong.
• Using a recovery code sends you an email saying a code was used and how many remain.

Confirming changes

Once two-factor authentication is on, any change to it asks for one proof first: adding another factor, removing a passkey, regenerating codes, or turning it off. The prompt offers Use your passkey when one is registered, a six-digit authenticator code, or a recovery code. This is so someone who got into your open session cannot quietly change how you sign in.

Signing in with it on

The second step applies to every way of signing in: password, Google, Facebook, and magic link.

• If you have a passkey, the passkey prompt starts automatically, once. If you dismiss it, use the Try your passkey again button; it never re-prompts on its own.
• Otherwise, enter the six-digit code from your authenticator app, or switch to entering a recovery code.
• If your only factor is a passkey, you are offered the passkey and recovery codes; there is no six-digit field to fill.

The sign-in step expires after a few minutes, after which you start the sign-in again. Entering wrong codes repeatedly locks two-factor attempts on the account for a short while, and Ludo emails you that this happened.

Turning it off

Turn off two-factor auth is at the bottom of the section, behind a confirmation that a password alone will then be enough to sign in. Removing your last passkey when you have no authenticator app turns two-factor authentication off entirely; the confirmation says so before asking for your proof.

Turning two-factor authentication on, turning it off, and removing the last factor each sign out your other sessions. The tab you are working in stays signed in. Ludo also emails you when two-factor authentication is enabled or disabled, when a recovery code is used, and when sign-in attempts are temporarily locked.

If you lose access to everything

A recovery code signs you in once, and you have ten of them, so a lost phone or a wiped laptop is a nuisance rather than a lockout, provided the codes are stored somewhere else. While you are signed in, you can regenerate a fresh set at any time from the Two-factor authentication section.

If you have lost every factor and every recovery code, contact [email protected] and we will help you get back into your account. It is still worth keeping your recovery codes somewhere safe, separate from the devices they protect, because a code you saved gets you in straight away.

---

Billing and Invoices

Billing is a section of Account Settings rather than a screen of its own. Anywhere in the app that offers to take you to subscriptions and billing, including the Subscriptions & Billing entry in the user menu, opens Account Settings on its Billing tab.

The top of the Billing tab shows your current plan on one line, for example Monthly Pro subscription: ✓ Active | Renewal: followed by the renewal date, with a Cancel Subscription link at the end. An active promotion appears as a pill above it.

From the Billing tab you can:

• Compare the plans, and switch between Monthly and Annual pricing.
• Move to another plan with Upgrade Now on that plan's card.
• Top up your credits when you are running low.
• Leave your current plan with the red Unsubscribe button. It sits on the card of the plan you are on, in the slot the other cards use for Upgrade Now, and that card is also marked ACTIVE beside its price.

Payment Options, at the far right of the header bar, holds the two things that live outside Ludo. Both open Stripe's billing portal in a new tab:

• Payment Methods: manage the cards you pay with, including adding or removing them.
• Invoices: view and download past invoices for your records.

Your invoicing address, and for business users your company's tax information, are entered as part of the checkout step when you subscribe or change plan.

Ludo.ai uses industry-standard encryption to protect your financial information, ensuring secure transactions.

---

Team Collaboration

Your team lives in the Team tab of Account Settings: open Your Team from the user menu at the top right, or go to /account/team. Team collaboration is part of the Studio plan.

• Team name: a name is filled in for you. The team owner can change it at any time: click the name, edit it and select Done.
• Members are listed with the Owner first, then Editors, then people who were Invited and haven't joined yet, shown greyed out.
• Add Member opens a row where you enter an email address and select Invite. From the menu at the end of each row, the owner can resend or cancel an invitation, or remove an editor.
• Slack Integration: connect a Slack workspace from the card under your team to share projects to Slack.

Without the Studio plan, the Team tab explains what the plan adds, and View Plan Details takes you to the plans in Billing. If you already have a team but your plan no longer includes collaboration, you can still see its members and rename it, but not invite or remove anyone.

---

Data Security, Ownership, and Export

Ludo.ai takes data protection seriously:

• All user data is encrypted both in transit and at rest.
• Regular security audits are conducted to identify and address potential vulnerabilities.
• Your creative inputs and generated content remain your exclusive property.
• You retain full ownership rights to use, share, or monetize any content created using the platform.
• Ludo.ai does not train its AI models on your private game concepts or interactions.

You can seamlessly integrate Ludo.ai-generated content into your development workflow:

• Export text-based content (game concepts, descriptions, etc.) in various formats like PDF or plain text.
• Download generated images in high-resolution formats suitable for further editing or direct use.
• Other generated assets can also be exported in industry-standard formats.

---

Support and Resources

To help you make the most of Ludo.ai, we offer comprehensive support:

• In-platform tutorials and tooltips guide you through various features.
• Extensive documentation covers each tool and functionality in detail.
• Video tutorials demonstrate workflows and use cases.
• Blog posts provide insights, tips, and updates about game development and using Ludo.ai effectively.
• Support team available via email for personalized assistance.
• Ludo Discord server for real-time community interaction and quick queries: https://discord.gg/FmTPyugsrR

Remember to check the "What's New" section regularly for updates on new features and improvements to the platform.

---

Language Support

Currently, Ludo.ai's interface and generated content are available in English. This includes all user interface elements, tooltips, generated game concepts, descriptions, and AI-assisted conversations. All user inputs and prompts are also expected to be in English. While inputs in other languages can work to some extent, the best performance and quality of results will always be achieved by providing inputs or prompts with clearly written English.

While English is our primary language, we recognize the global nature of game development and the diverse needs of our user base, and are working towards wider language support. In the meantime, we offer the following suggestions for non-native English speakers:

1. Use browser translation tools for navigating the interface if needed.
2. Remember that while the output is in English, you can always adapt and translate the generated concepts for your specific language needs.

---

Credits Top-Up

Running low on Credits before your monthly refresh? No problem. Ludo.ai offers flexible Credit Top-Ups so you can keep creating without interruption. When you purchase a Top-Up, you'll receive additional Credits immediately, allowing you to continue using all of Ludo's features—from generating game ideas and characters to creating playable prototypes, videos, and sprite animations.

Top-Ups work differently depending on your plan type. If you're on a monthly plan, purchasing a Top-Up will charge you your standard monthly rate and restart your entire billing cycle, giving you a fresh allotment of Credits right away. For annual plan subscribers, a Top-Up charges just 1/12th of your annual rate without affecting your yearly renewal date, making it an economical way to get more Credits when you need them. Whether you're in the middle of an intense creative sprint or just want to experiment more freely, Top-Ups ensure you're never stuck waiting for your next billing cycle to continue bringing your game ideas to life.

---

Refund Policy

At Ludo.ai, we stand by the quality and value of our generative AI tools. While our products are digital and delivered instantly, we offer specific conditions under which you may be eligible for a refund.

• Annual plans may be refunded within 30 days of purchase and before 250 credits are used (1,000 credits on Pro or Studio). The refund is the total paid minus a charge equivalent to one month at the applicable monthly rate. Once either limit is passed, the purchase is final.
• Monthly plans are non-refundable, but you can cancel at any time.
• As an AI tool, output quality may vary and refunds cannot be issued for results that don't meet expectations.
• One-time credit purchases, including top-ups and automatic top-ups, are non-refundable once the credits have been added to your account.
• Credits spent on a generation that fails, or on a job you cancel before it starts, are returned to your account automatically. This is separate from the refund policy for payments and needs no request.
• Unused credits roll over while your subscription is active, and stay usable for 30 days after it ends.

The full refund policy can be read here.

How to Request a Refund

Submit your request to [email protected] and include your account name, order number or purchase date, and a detailed explanation of why you believe you meet the eligibility requirements. Our team will review your request and respond within 5 business days. Approved refunds will be processed within 10 business days and credited to your original payment method.

Ludo.ai reserves the right to deny any refund request that does not meet these terms or stems from violations of our Terms of Service.